Offshoring in Morocco refers to service activities delivered from Morocco to foreign clients, mostly European (France, Belgium, Switzerland, Spain, Germany) and to a lesser extent North American. The sector employs tens of thousands of people across three main families: BPO (contact centres), ITO (IT services) and KPO (higher-value knowledge services).
Platforms
- Casanearshore, Casablanca Sidi Maârouf;
- Rabat Technopolis, Sala El Jadida;
- Fès Shore, Oujda Shore, Tetouan Shore, regional platforms;
- CFC (Casablanca Finance City) for high-value financial services.
BPO, Contact centres
Players: Majorel, Webhelp (now Concentrix), Intelcia, Outsourcia, Sitel, Teleperformance, Comdata. Roles: call-centre agents, supervisors, trainers, quality leads, workforce managers.
ITO, IT services
Players: Capgemini, Atos, Sopra Steria, Accenture, Alten Delivery Center, Wipro, CGI, Thales Services. Roles: developers, architects, cloud engineers, SAP/Salesforce consultants, data engineers, cybersecurity specialists.
KPO, Higher-value services
Outsourced finance, legal, HR and accounting; engineering offices; graphic design; medical transcription. Typical employers: CFC-licensed firms and captive subsidiaries of French groups.
Why Morocco
- Linguistic and cultural proximity to France and Spain;
- Tax incentives in free zones (reduced IS, zero-rated VAT on imports);
- Training delivered by OFPPT and partner schools;
- Pool of young multilingual graduates.